Terms & Conditions
Effective Date: November 2025
Last Updated: November 2025
Business Details
Business Name: Alpha Electronics Technology
Business Type: Sole Proprietor
Registered Business Address: Alpha Electronics Technology, Opposite SBI, Bodwad Road, Muktainagar, District Jalgaon, Maharashtra – 425306, India
GST Number: Not provided
Support Email: support@zatkawala.com
Support Phone: +91 9552261132
Website URL: https://zatkawala.com/
1. Introduction
Welcome to Alpha Electronics Technology. These Terms & Conditions govern your access to and use of our website, https://zatkawala.com/, and the purchase of products available through our online store.
By accessing our website, placing an order, or purchasing any product, you agree to these Terms & Conditions. Please read them carefully before using our website or completing a purchase.
If you do not agree with these terms, please discontinue using our website.
2. Business Model & Products
Alpha Electronics Technology is an e-commerce business offering electronic, electrical, solar energy, and electric fencing products for customers in India.
Our product categories include:
Zhatka Machines
Solar Panels
Lithium Batteries
Lead Acid Batteries
FRP Rods
Solar Cameras
Mini Inverters
Insulators
Clutch Wire/Dori
Electrical and Fencing Accessories
Product Authenticity: We aim to supply 100% genuine and brand-new products. We do not sell refurbished products.
Product specifications, availability, images, prices, and other details are provided for customer reference. Actual product appearance, packaging, and specifications may vary slightly depending on the manufacturer or product batch.
3. Purchases & Payments
Customers can place orders through our website by selecting their desired products, providing the required details, and completing the available checkout process.
Accepted Payment Methods:
UPI
Debit Cards
Credit Cards
Net Banking
Partial Cash on Delivery (COD)
Payment Gateway Providers: Razorpay, PayU, and Cashfree.
All payments are processed through the payment methods available at checkout. Payment processing and security are subject to the applicable terms of the relevant payment provider.
Currency: All transactions are conducted in Indian Rupees (INR).
Taxes: All prices displayed on our website are inclusive of GST, where applicable. Any applicable shipping charges will be displayed at checkout.
An order is subject to confirmation and product availability. We reserve the right to contact customers if clarification or verification is required before processing an order.
4. Cash on Delivery Policy
Alpha Electronics Technology offers Partial Cash on Delivery (Partial COD) on eligible orders.
Advance Payment: A small advance payment is required for Partial COD orders. The applicable advance amount will be displayed during checkout. The remaining payable amount must be paid according to the COD instructions provided for the order.
COD Order Rules:
Customers must provide a valid phone number and complete delivery address.
Customers should ensure they are available to receive their orders.
COD availability may depend on the product, delivery location, order value, and verification requirements.
Orders may be cancelled or restricted if the customer provides incorrect information or fails to complete the required payment.
Customers who refuse delivery without a valid reason may lose eligibility for COD on future orders.
Refund of COD Advance: If an order qualifies for cancellation or refund under our applicable policies, the advance payment will be handled according to the order status and the applicable Refund & Return Policy. Refunds are not guaranteed for orders refused after dispatch.
5. Refund & Replacement Policy
We aim to provide products in proper condition and resolve eligible order issues fairly.
Customers may request a return or replacement if they receive a damaged, defective, or incorrect product.
Return Request Period: Customers must contact us within 48 hours of delivery to report an eligible issue.
Required Evidence: Customers must provide clear photographs of the product, the damage or defect, and the original packaging. Additional information may be requested for verification.
Replacement Rules: A replacement may be provided after the reported issue has been reviewed and verified. Replacement depends on product availability and approval.
Refund Conditions: A refund may be considered if a replacement is unavailable or if an order is cancelled before dispatch and qualifies for a refund.
Non-Refundable Situations: Refunds generally do not apply to change-of-mind requests or COD orders refused after dispatch, subject to applicable consumer protection laws.
Refund Processing Time: Approved refunds are generally processed within 7–10 working days. The time required for the amount to appear in the customer’s account may depend on the payment provider or bank.
For complete details, please refer to our Refund & Return Policy available on our website.
6. Shipping & Delivery
We aim to process and deliver orders within the estimated timeframes mentioned below.
Order Processing Time: 1–3 working days.
Estimated Delivery Time: 2–7 working days after dispatch, depending on the delivery location, courier service, and other logistical factors.
Courier Partners: Blue Dart and Delhivery.
Logistics Partner: Shiprocket may be used to coordinate shipping and delivery services.
Shipping Charges: Applicable shipping charges will be displayed during checkout.
Free Shipping: Promotional offers may include free shipping, subject to the conditions specified in the relevant offer.
Delivery estimates are indicative and are not guaranteed. Delays may occur due to weather conditions, courier disruptions, public holidays, operational issues, or other circumstances beyond our control.
Incorrect Address or Phone Number: Customers are responsible for providing accurate delivery information. If an order cannot be delivered because of an incorrect address or phone number, it may be returned to our warehouse. Additional shipping costs or restrictions may apply where permitted by law.
Lost or Delayed Shipments: We will coordinate with the relevant courier partner to investigate reported lost shipments and delivery delays and communicate updates to the customer where possible.
7. Warranty & Product Authenticity
We supply genuine, brand-new products. Manufacturer warranties are available on selected products, depending on the brand and product specifications.
Manufacturer Warranty: Warranty coverage, duration, and conditions vary by manufacturer and product. Customers should review the warranty details provided with the product or contact our support team before purchasing if clarification is required.
Warranty Claims: Customers should contact our support team with their order details, product information, and a description of the issue. We will guide them through the applicable manufacturer warranty process.
Invoice Requirement: Customers should retain their purchase invoice and any warranty documents supplied with the product. These may be required to verify the purchase and process a warranty claim.
Warranty claims are subject to the manufacturer’s applicable terms and conditions. Damage caused by misuse, improper installation, unauthorised modifications, or other excluded circumstances may not be covered.
8. Customer Support
For questions about products, orders, payments, shipping, returns, replacements, or warranties, please contact us using the details below.
Business Name: Alpha Electronics Technology
Support Email: support@zatkawala.com
Support Phone: +91 9552261132
Support Working Hours: Monday to Saturday, 10:30 AM – 6:30 PM.
We aim to respond to customer queries as promptly as possible during our working hours.
9. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes arising from the use of our website or purchases made through it shall be subject to the jurisdiction of the competent courts in Jalgaon, Maharashtra, India, subject to applicable laws.
We also aim to comply with the Information Technology Act, 2000, and applicable rules and regulations relevant to our online business.
Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.
10. Force Majeure
Alpha Electronics Technology shall not be held responsible for delays or failure to fulfil obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, fires, extreme weather, epidemics, government restrictions, strikes, transportation disruptions, courier service interruptions, internet or technical failures, power outages, and other unforeseen events.
Where such circumstances affect an order, we will make reasonable efforts to minimise the impact and inform affected customers when appropriate.
11. Amendments to Terms
Alpha Electronics Technology reserves the right to update, modify, or revise these Terms & Conditions when necessary to reflect changes in our business practices, products, services, or applicable laws.
Updated terms will be published on this page along with the revised “Last Updated” date.
Customers are encouraged to review this page periodically. Continued use of our website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law.
12. Acknowledgment
By accessing our website, placing an order, or purchasing products from Alpha Electronics Technology, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
If you have any questions regarding these terms, please contact us at support@zatkawala.com or +91 9552261132.