Refund & Return Policy
Effective Date: November 2025
Last Updated: November 2025
1. Returns & Replacements
At Alpha Electronics Technology, we aim to provide customers with genuine, brand-new products in proper condition. If you receive a damaged, defective, or incorrect product, you may request a return or replacement according to the conditions outlined below.
Return Eligibility Conditions
Returns or replacements may be considered in the following situations:
The product arrives damaged.
The product is defective or does not function as intended upon receipt.
The product received is different from the product ordered.
The reported issue must be verified by our support team before a return, replacement, or refund is approved.
Replacement Conditions
A replacement may be provided after verification of the reported issue. Replacement availability depends on stock and product availability.
If a replacement is unavailable, we may consider a refund in accordance with this policy.
Time Window to Report an Issue
Customers must report damaged, defective, or incorrect products within 48 hours of delivery.
Requests submitted after this period may not be eligible under our standard return policy, subject to applicable consumer protection laws.
Proof Required
To help us verify the issue, customers must provide:
Clear photographs of the product.
Photographs showing the damage, defect, or incorrect item.
Photographs of the original packaging.
Order number or purchase details.
Additional photographs, videos, or information may be requested where necessary.
Return Pickup Method
Once a return or replacement request is approved, our support team will provide instructions regarding the return process.
Depending on the product, delivery location, and issue, the product may need to be collected through an available courier service or returned using instructions provided by our team. Customers should not dispatch products without receiving return instructions.
Please retain the original packaging until the issue has been resolved.
2. Refund Eligibility
Refunds are considered after reviewing the order status and the reported issue.
Refund Allowed When
A refund may be approved in the following circumstances:
The customer receives a damaged, defective, or incorrect product, and the issue is verified.
A replacement is approved but cannot be provided because the product is unavailable.
An order is successfully cancelled before dispatch and qualifies for a refund.
A refund is otherwise required under applicable consumer protection laws.
All eligible refund requests are subject to verification and the applicable terms of this policy.
Refund Not Allowed When
Refunds are generally not available in the following circumstances:
The customer changes their mind after placing an order.
A customer refuses a Cash on Delivery (COD) order after it has been dispatched, except where a refund is required by applicable law or an approved exception applies.
The reported product issue cannot be verified based on the available information, subject to applicable consumer rights.
The request does not meet the applicable return conditions and is not otherwise eligible under law.
Customers are encouraged to review product descriptions and specifications carefully before placing an order.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
3. COD Advance Policy
Alpha Electronics Technology offers Partial Cash on Delivery (Partial COD) on eligible orders. A small advance payment is required to confirm a Partial COD order.
COD Advance Amount
The required advance amount will be displayed during checkout before the customer completes the order.
Refund Rule for Advance
If an order is cancelled before dispatch and qualifies for a refund, the advance payment will be refunded according to the applicable refund process.
If a damaged, defective, or incorrect product issue is verified and qualifies for a refund, the advance payment will be included in the refund calculation along with any other eligible amount paid for the order.
Conditions When Advance May Not Be Refundable
The advance payment may not be refundable when a customer refuses delivery after dispatch or cancels an order after dispatch, subject to the applicable order terms and consumer protection laws.
Each case will be reviewed according to the order status, the reason for cancellation or refusal, and applicable legal requirements.
Customers who repeatedly refuse COD deliveries may have Partial COD eligibility restricted for future orders.
4. Refund Timeline
Refund Processing Time
Approved refunds are generally processed within 7–10 working days after approval.
The actual time for the refunded amount to appear in the customer’s account may vary depending on the payment provider, bank, or payment method.
Customers will be informed if additional verification or processing time is required.
Refund Payment Method
Refunds will generally be processed through the original payment method wherever supported and appropriate. For eligible Partial COD orders or other cases where the original payment method cannot be used, our support team may request the necessary details to arrange an appropriate refund method.
Customers should provide accurate information when requested to avoid unnecessary delays.
5. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Cancellation Allowed Before Dispatch
Orders may be cancelled before dispatch, subject to confirmation by our support team.
Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. In such cases, customers should contact our support team for assistance.
Cancellation Method
To request cancellation, contact us using either of the following methods:
Email: support@zatkawala.com
Phone: +91 9552261132
Please provide your order number, registered phone number, and cancellation request.
Cancellation requests are not considered confirmed until acknowledged by our support team. If an eligible cancellation is approved after payment has been made, the refund will be processed according to this policy.
6. Contact Information
For questions about returns, replacements, refunds, or order cancellations, please contact Alpha Electronics Technology.
Business Name: Alpha Electronics Technology
Support Email: support@zatkawala.com
Support Phone: +91 9552261132
Business Address: Alpha Electronics Technology, Opposite SBI, Bodwad Road, Muktainagar, District Jalgaon, Maharashtra – 425306, India
Support Working Hours: Monday to Saturday, 10:30 AM – 6:30 PM.
We aim to review customer requests promptly and provide guidance throughout the return, replacement, or refund process.
Thank you for shopping with Alpha Electronics Technology.